The Social Security Tribunal of Canada (SST) has published an evaluation on their progress in writing decisions in plain language. The evaluation was spurred by a 2017 external program review that found that many SST clients faced significant obstacles to “receiving administrative justice in a simple, clear and timely manner”. The recently published evaluation is the result of a 3-year effort to shift to a more people-centred model that sees decisions written with less legal jargon and that are easier to understand by people who read at a grade 9 reading level or higher.
The evaluation, published on the Government of Canada website, includes details on the methodology used for the evaluation, the impact of training on different aspects of decision-writing, the readability scorecard for decisions in both English and French, and other information. “An Evaluation of How Easy it is to Read Decisions of the Social Security Tribunal” is available online here: https://www1.canada.ca/en/sst/plainlanguagereport.html.