New Report Examines the Role of Assisted Digital Support Services for Civil Justice System Users in the UK

The recently published “Assisted Digital Support for Civil Justice System Users: Demand, Design, & Implementation” report offers insight into the use of ‘assisted digital support’ (ADS) to facilitate access to online civil justice services among low-income earners, the elderly, people living in social housing and people without degrees in the UK. The report indicates that ADS services, including face-to-face assistance and web chat can be useful for engaging people online. The report also recommends additional research into whether or to what extent ADS services are helpful for people without “legal capability”. Quoting the report, this article highlights the following: “That users undertake a range of activities online is not to say that they have the capability to undertake legal processes online”.

“Assisted Digital Support for Civil Justice System Users: Demand, Design, & Implementation” was prepared for the Civil Justice Council (UK) by Catrina Denvir, with the assistance of Reem Ayad, Nerissa Morales Cordoba, Mbeti Michuki, Adel Msolly and Annie Wood. The full report can be accessed here: https://www.judiciary.uk/wp-content/uploads/2018/06/cjc-report-on-assisted-digital-support.pdf.

Recently Published Research by The Law Foundation of Ontario Examines the Role of Intermediaries in Connecting Ontarians to Legal Information and Legal Help

The Law Foundation of Ontario has published new research on the role of community workers who help people with legal problems.  In many cases frontline workers, including settlement workers, parks and recreation staff, counsellors, nurses and librarians, among others, are the first (and only) resource that people go to for help with justiciable problems.  These intermediaries play an important role in identifying legal problems and connecting people with information and resources that can be helpful.

The final report from this research – Trusted Help: the role of community workers as trusted intermediaries who help people with legal problems – offers insight into the ways that trusted intermediaries provide help, including:

  •    Referring people to legal service providers
  •     Providing information about legal rights and procedures
  •     Identifying legal problems
  •     Helping people to take steps to resolve a legal problem
  •     Providing assistance to complete legal forms and documentation
  •     Accompanying people to tribunal or court hearings
  •     Accompanying people to meetings with legal service providers

Trusted Help: the role of community workers as trusted intermediaries who help people with legal problems was prepared by Karen Cohl, Julie Lassonde, Julie Mathews, Carol Lee Smith, and George Thomson for the Law Foundation of Ontario. An overview of this research is available in this Law Foundation of Ontario announcement: http://www.lawfoundation.on.ca/news/legal-help-on-the-frontlines/.

Learn more about the ways that trusted intermediaries help people access legal help and services as well as how to work with, support, and collaborate with trusted intermediaries from parts one and two of this Law Foundation of Ontario report available here: http://www.lawfoundation.on.ca/wp-content/uploads/LFO_TrustedHelpReport_Part1_EN.pdf and here: http://www.lawfoundation.on.ca/wp-content/uploads/LFO_TrustedHelpReport_Part2_EN.pdf.

Ces rapports sont disponibles en français ici : http://www.lawfoundation.on.ca/wp-content/uploads/LFO_FR_TrustedHelpReport_Part1.pdf et ici: http://www.lawfoundation.on.ca/wp-content/uploads/LFO_FR_TrustedHelpReport_Part2.pdf.

 

Final Report of the Bach Commission now Available

The Bach Commission on Access to Justice was created in 2015 to develop “realistic but radical proposals…for re-establishing the right to justice as a fundamental public entitlement” in England and Wales. Recent changes in funding and eligibility requirements for legal aid have placed even more strain to a justice system that is said to be in crisis. In response to what the Commission argues are “widespread” and “varied” problems in the legal system, their final report proposes a legally enforceable Right to Justice Act that will ultimately serve to “create a new legal framework that will…transform access to justice”.

The Right to Justice, the final report of the Bach Commission is available online here.

The Crisis in the Justice System in England and Wales, the Commission’s interim report published in November, 2016 is available online here.

Legal Aid Benchmarks

In 2014, a joint Working Group of the Canadian Bar Association (CBA) and the Association of Legal Aid Plans of Canada (ALAP) collaborated to formulate and propose national legal aid benchmarks for Canada. After much consultation and discussion, the national benchmarks have now been completed. These benchmarks are guiding principles to achieve the shared goal of a national, integrated system of public legal assistance focused on improving access to justice and meeting the needs of disadvantaged people across Canada. These 6 national legal aid benchmarks, under headings of an overall vision, scope of services, priorities for service, spectrum of service, quality of service and an integrated service delivery sector, capture current evidence about legal aid and define pathways for the future, are intended to provide a foundation for national indicators with common data measurement.

To explain these concepts further, the CBA has authored a separate report further elaborating on the rationale and potential of national benchmarks for Canada.

For more information or to provide feedback, contact equaljustice@cba.org.

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L’Association du barreau canadien (ABC) et l’Association des régimes d’aide juridique (ARAJ) ont collaboré pour formuler des normes nationales de services d’assistance juridique pour le Canada. Ces normes sont des principes directeurs visant l’atteinte de l’objectif commun d’un régime national et intégré de services d’assistance juridique publics axés sur l’amélioration de l’accès à la justice et sur la réponse aux besoins des personnes défavorisées au Canada. Les six normes – vision globale, portée des services, priorité des services, éventail des services, qualité des services et secteur de prestation de services intégrés – expriment des indices matériels actuels au sujet de l’assistance juridique et définissent des voies d’avenir. Elles procurent un fondement d’élaboration pour des indicateurs nationaux assortis de mesures communes de données.

Un rapport séparé de l’ABC, Un cadre national pour combler les besoins juridiques : Proposition de normes nationales de services d’assistance juridique publics, expose la raison d’être et le potentiel de ces normes nationales pour le Canada.

Pour obtenir de plus amples renseignements, veuillez communiquer avec L’ABC à justicepourtous@cba.org.

Rise Women’s Legal Centre Opens in Vancouver

A new access to justice initiative has opened in Vancouver: The Rise Women’s Legal Centre.

The Centre is a full service nonprofit law firm focused on family law, and is a partnership between West Coast LEAF and the University of British Columbia’s Allard School of Law.  It is the “first of its kind in BC and will focus on providing women with much-needed legal representation in family law and related areas”.

For more information visit: http://www.westcoastleaf.org/2016/05/24/rise-womens-legal-centre-open-today/.

The Cost of Justice in Canada: Overview Report, Methodology and Survey

The Canadian Forum on Civil Justice (CFCJ) has released several new publications from their Cost of Justice research project, which examines the cumulative social and economic costs associated with everyday legal problems. Stemming from this project are the following recent publications:

1)   “The Everyday Legal Problems and the Costs of Justice in Canada: Overview Report”

Gathering data from over 3,000 survey respondents, the Overview Report, available on the CFCJ website here, looks at the public’s experience with the justice system and the various costs (ex: monetary, physical and emotional) that it imposes.

2)   “Design And Conduct of the Cost of Justice Survey” 

This publication sets out the specific methodology used by the CFCJ research team to collate the survey data. The method of sampling, data collection, and data processing are discussed at length here.

3)   “Everyday Legal Problems and Cost of Justice: Survey” 

The Cost of Justice Survey was structured to determine the number of respondents who had experienced 84 specific legal problems. The 84 problems were grouped into 17 types, with a section of the survey being devoted to each type. The Survey can be accessed here.

4)   “Everyday Legal Problems and the Cost of Justice in Canada: Fact Sheet”

This (updated and revised) Fact Sheet summarizes some of the key findings arising out of the Overview Report. The Fact Sheet can be accessed here.

Eligibility, Legal Aid and Access to Justice

A recent article published on CBC News Canada states that “an ‘average’ 5-day civil trial cost $56k last year, beyond the reach of most average people”

Though provinces across Canada fund legal aid, the maximum yearly income that qualifies most Canadians for legal aid is so low that it excludes many who are in need of help.

In Middle-class injustice: Too wealthy for legal aid, too pinched for ‘average’ lawyers’ fees, Laura Fraser discusses legal aid, access to justice and the Canadian justice system. Read the article in full here.

Selected Annotated Bibliography

As part of the Cost of Justice project, The Canadian Forum on Civil Justice recently published a Selected Annotated Bibliography of some of the major national and regional legal needs surveys from 1990 to present.

This bibliography is a great resource for anyone hoping to expand their understanding of legal needs and everyday justiciable problems. To view the Selected Annotated Bibliography, visit: http://bit.ly/CFCJ-CoJBibliography

Self-Rep Navigators

A Toronto-based lawyers group has launched the “Self-Rep Navigators” to direct legal services towards self-represented litigants. Described as “a hub for connecting self-represented litigants to supportive lawyers and high quality resources both online and offline”, Self-Rep Navigators have established a website at www.limitedscoperetainers.ca and list lawyers who will take clients on a limited scope retainer/ at fixed fees for civil and criminal matters, and those offering the same types of services to family clients.

Heather (hh@litigation-help.com) and Michael (mhassell@trialcounsel.ca) would like to hear from any other lawyers interested in being a part of this group.

You can find the full write up about Self-Rep Navigators here.

Unprecedented Legal Aid Funding Increase In Ontario: Questions Remain

Legal aid ontario

Although the Ontario government’s unprecedented multi-year commitment to increasing legal aid funding continues to move forward, the National Self Represented Litigant Project cautions that celebration may be premature. In a recent blog post, the NSRLP congratulates the decision to increase legal aid funding, but poses a few critical questions about the implementation of aid distribution which has yet to take place.