New Report Examines the Role of Assisted Digital Support Services for Civil Justice System Users in the UK

The recently published “Assisted Digital Support for Civil Justice System Users: Demand, Design, & Implementation” report offers insight into the use of ‘assisted digital support’ (ADS) to facilitate access to online civil justice services among low-income earners, the elderly, people living in social housing and people without degrees in the UK. The report indicates that ADS services, including face-to-face assistance and web chat can be useful for engaging people online. The report also recommends additional research into whether or to what extent ADS services are helpful for people without “legal capability”. Quoting the report, this article highlights the following: “That users undertake a range of activities online is not to say that they have the capability to undertake legal processes online”.

“Assisted Digital Support for Civil Justice System Users: Demand, Design, & Implementation” was prepared for the Civil Justice Council (UK) by Catrina Denvir, with the assistance of Reem Ayad, Nerissa Morales Cordoba, Mbeti Michuki, Adel Msolly and Annie Wood. The full report can be accessed here: https://www.judiciary.uk/wp-content/uploads/2018/06/cjc-report-on-assisted-digital-support.pdf.

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