Are there identifiable patterns in the ways that Canadians of different ethnicities respond to consumer problems? This is the primary question guiding Paths to Justice and the Resolution of Consumer Problems, a Canadian Forum on Civil Justice Cost of Justice Project report by Dr. Les Jacobs, David Kryszajtys & Matthew McManus.

This paper explores consumer problems and commonalities in paths to resolution based on ethnicity, income and education, using data gathered from the CFCJ’s 2014 Everyday Legal Problems and the Cost of Justice in Canada survey. Read Paths to Justice and the Resolution of Consumer Problems: Findings from the 2014 Everyday Legal Problems and the Costs of Civil Justice in Canada National Survey in full in full here.