The Government of Yukon has published a new report examining how Yukoners use French-language services and where gaps exist in access to French-language services. From March to April 2025, 293 Yukoners participated in a survey aimed at learning more about French-language service access and use among Yukoners. The survey was available online, by phone and in hardcopy format. The Government also invited the Table de gouvernance de la Franco-Yukonnie to share information about their work and priorities.

Respondents were asked about French-language government services they accessed within the three-year reference period of the survey. Approximately 20 per cent of respondents indicated that they accessed legal, justice or regulatory services (mediation services, permits, etc.). A majority of respondents agree that access to legal, justice or regulatory services in French is important to them. Additionally, approximately 56 per cent of respondents indicated that they occasionally access information about laws or regulations from the Government of Yukon while almost 30 per cent indicated that they often access laws or regulations from the Government. Among the published comments included the report, one respondent states that “for legal services…it is essential that everything be available in French as well as in English”.

The Government of Yukon press release about the What We Heard report is available in English here: https://yukon.ca/en/news/what-we-heard-report-released-access-french-language-services. It is available in French here: https://yukon.ca/fr/news/publication-des-resultats-de-la-consultation-sur-lacces-aux-services-en-francais.

The final What We Heard: Improving Access to French-language Services report is available in English here: https://yukon.ca/sites/default/files/2025-05/FLSD-what-we-heard-report-en_0.pdf

Amélioration de l’accès aux services en français : Synthèse des résultats est disponible en français ici : https://yukon.ca/sites/default/files/2025-05/FLSD-what-we-heard-report-fr_0.pdf.